Contact Us

Contact Us

For any customer service inquiries, please email our Customer Service Department at:
Please include the following information in your email to ensure your claim is addressed quickly:

- Name on Sales Order
- Sales Order Number
- Delivery or Pick Up Date
- Brief description of problem
- Full photo of piece that is damaged (if applicable)
- Photo of damage (if applicable)
If filing a claim on your mattress, please include full photos of the mattress without covers or sheets.

Customer service will get back to you in 24-48 hours.
Please note that the customer service department in not in on weekends.

Send us a chat Monday through Friday 10AM to 7:30PM
After hour inquiries can be sent to

To file a claim with GBS, please call 1-888-585-9488 or go to
*When filing a claim with GBS, please note that damages must be reported within 30 days of the damage or incident occurring or the claim will be denied.

To file a claim with SlumberShield, please call 888-635-2903

*Please note you must retain original proof of purchase to file any claims with SlumberShield.

General inquiries can be sent to